Note: this FAQ is intended for advisors, program administrators, faculty and others who are supporting students using Stellic. We strongly recommend referencing the Stellic Quickstart: Advisor Guide (found under the Quicklinks section within the Stellic platform on the left-hand side) as a great place to get oriented to the system.
How do I get access to Stellic?
Advisors with a pre-defined relationship with students in SIS will automatically receive Stellic access. (See guide for reference). Others may request access via the University Information Systems access request tool.)
Questions about student progress / degree audit:
A “course not offered” error pops up when I try to add to a student’s plan – but I know for sure this course is being offered!
This error pops up because the course offering information has not been sent to Stellic yet for that term. The JHU project team is currently working on a technical solution that will resolve these notices – in the mean time, please advise your students not to worry when seeing this.
What does “EY” mean?
In Stellic, “EY” refers to a student’s entry year. “EY2024” would refer to students who entered in academic year 2024-2025, for instance.
How do I see what my student sees?
Utilize the “try on a student” feature to mirror what your student will see. You can find this by clicking on your initials in the upper right hand corner of your screen, and select “Switch to Test Student View”
You may search for a student to clone, or enter the student’s Hopkins ID:
You will then see this pop up that says you’ll get a notification once the test view is available (which should take no longer than a minute). Note: there is a known bug in the system where this notification may not appear, even though the test view is ready. Go back into the “test student view” and the student you selected should show under “available test view”
Important caveat: advisors who also are students do not have access to the “test student view.”
Questions about appointment functionality:
Important tips for appointment scheduling:
- Connect your calendar first! This way, you’ll ensure that your calendar is properly synchronized and prevent double-bookings or other errors.
- Students cannot schedule appointments with you until you publish an appointment block for which they are eligible to schedule.
- Before publishing an appointment block – it is best practice to set the eligibility criteria for this appointment block – to at least your assigned advisees. (Reach out if you need assistance with doing this!)
How do I block students from scheduling last minute appointments?
This is available under “advanced options”:
Where do I go to for issues / questions / comments / concerns?
After reviewing the Stellic knowledgebase and help guides – if you still have questions, please contact the Stellic Help Desk for additional assistance.